FREQUENTLY ASKED QUESTIONS
Can I choose my books?
-
Our team of booksellers chose a surprise paperback book for you every month from across all the fiction genres. Surprise.
Will my book fit through my letterbox?
-
We aim to make sure our paperback books will fit through in your standard letterbox. We find it most annoying to get home and you have a missed parcel or have to go down to the post office sorting office to collect your parcel. If you would like to leave us any delivery details or change your delivery address to a work address, please do let us know.
I’ve moved, how do I update my address?
-
No problem at all. You can change this on your account or email us at hello@booksbooksbooks.co.uk and we will amend it for you and give us your updated address. We work a month ahead to make sure all of our books are ready to be dispatched on the 1st of the month so changes to your address will need to be given at least one month in advance. We can accommodate changes made closer to the dispatch date but please be aware these will incur an additional postage fee.
Do you ship internationally?
-
We do not currently ship internationally. UK domination is our main priority.
When do I pay?
-
For pay-as-you-go subscriptions, you’re billed monthly on the 1st of the month on a rolling basis until you decide to cancel.
For 3, 6 and 12 month fixed subscriptions you’ll pay the full subscription cost upfront and won’t be charged again.
Is there an additional charge for postage?
-
For our UK customers delivery is free. For book gifts purchases, postage will be added at checkout.
How do I cancel my pay-as-you-go subscription?
-
Our pay-as-you-go subscription is meant to be easy and convenient for you – we’re not here to make you jump through hoops if you want to leave us!
-
You can manage your subscription from your account page in the members’ area; as long as you cancel before the 1st of the month you won’t be billed again.
More questions?
If we have not covered your question above. please don't hesitate to email us faqs@booksbooksbooks.co.uk
If you have a question regarding any aspect of your BOOK GIFTS, please read through our FAQs. If we haven’t answered your question here please don’t hesitate to get in touch by emailing us at hello@fictionsubscription.co.uk and we will get back to you as soon as possible.
If you have a question regarding any aspect of Fiction Subscription, please read through our FAQs. If we haven’t answered your question here please don’t hesitate to get in touch by emailing us at hello@fictionsubscription.co.uk and we will get back to you as soon as possible.
When will the first book be sent?
-
Books are sent on the 1st of the month or the nearest working day. If we receive your order on or before the 20th of the month your book will be posted out at the beginning of the following month. Orders received after 2oth will be sent 1st of the next month. For example, if we receive your order on 20th January your first book will be sent on 1st March.
How do I know what books you will send?
-
Fiction Subscription aims to surprise and delight with every book we send. We are going for the element of surprise, so by that nature, you will not know until you excitedly open your package.
My book hasn’t arrived, what do I do?
-
Oh no, we are sorry. All our books are sent out on the 1st of the month or the next working day. You should receive your book(s) within 2-4 working days. If it still does not arrive do let us know and we will arrange for a replacement to be sent.
-
If we receive your order on or before 3.30pm on the 20th of the month your book will be posted out at the beginning of the following month. Orders received after 3.30pm on the 20th will be sent 1st of the next month. For example, if we receive your order on or before 3.30pm on the 20th January your first book will be sent on 1st March.
What if I receive a book I already own?
-
We will always do our best to introduce you to books and authors that you may not have tried or heard of, but we understand that you may receive a book that you already own or have previously read. Should this happen please get in touch via
hello@fictionsubscription.co.uk and we’ll happily send you a replacement.